Our 1,000-square-foot office has cubicles for four collection agents and three secretaries.

On my desk I've got:
• a five-line Meridian phone,
  
• a Dictaphone,
  
• an IBM terminal (permanently hooked into the company database),
  
• a laptop computer, and
  
• a Hewlett Packard calculator.
  

I am ready to multi-task with the simple goal of bringing as much cash into the office as quickly as possible, by any means necessary, without getting us shut down, sued, or jailed.